Terms & Conditions

Please note many of our products are handmade, often no two items are alike. Each product is individual and imperfections may occur.  We do our best to fully inform customers with descriptions and images that certain products will vary and may have natural imperfections. Please be aware of this when purchasing such items.

Due to the nature of our handmade and unique products the items you view online may differ slightly to what you receive in our order.  All images depicted online do not always represent the exact product that you will receive.


Please note we do not issue refunds but rather you can exchange your order within 7 days of purchase for another item or a credit note. 

If unfortunately you receive any goods that are damaged or faulty upon delivery please contact us immediately. Any damaged items will need to be returned in its original packaging within 7 days of receiving the order and with proof of purchase.

We really hope that you are happy with your order.  If for some reason you are dissatisfied we may offer a return for an exchange or store credit within 14 days of purchase receipt.

If you feel like the size or style isn’t the right fit, you are welcome to exchange for the correct size or for something else within 14 days of purchase receipt.

The item must be returned in its original packaging, unused and all tags and labels still attached.

To complete your return it must be approved first before an exchange is issued.

Before shipping your items back please email us at orders@panafter.com.au.

A reason for returning the item in writing and proof of purchase is needed to complete your return.

Sale items are strictly not eligible for return, exchange nor shop credit. 

Please note the customer is responsible for the costs of returning the item/s back to us. We do not reimburse shipping or custom duties.

We recommend you keep track of your parcel incase it fails to reach us.  We do not take responsibility for the damage or loss of items being returned.

If for some reason you receive a different item to the one you purchases, please get in touch and we can arrange a re-delivery.

We deserve the right to deny a return if it does not meet our returns policy.